Increase profitability and manage customer flow with IoT-Powered Stock Loss Prevention

Implement a comprehensive shrinkage prevention solution for your self-checkouts, verify a transaction has occurred to permit a customer to exit and improve your bottom line.

Tightening up your stock loss prevention

Stock loss (or shrinkage) is a long-standing reality for all retailers. With the introduction of self-checkouts across the retail industry, opportunities for theft have become more apparent. So how can retailers create self-checkout processes that are seamless and frustration-free for customers, while also reducing the risk of theft and resulting stock loss?

Say hello to Sesame, Radford’s retail Stock Loss Prevention solution, powered by the Internet of Things (IoT).

A customer enters your store. They pass through a one-way entry gate, browse, and select items for purchase. When they’re ready to leave, the customer heads to one of your self-checkouts. They scan their items and pay for them. As the customer heads towards the exit, Sesame instantly confirms that the customer has made a payment at the checkout and the exit gates open, allowing them to depart with their items.

Controlling the flow of customers and verifying payments upon exit enables you to reduce stock loss, with minimal disruption to paying customers. When someone tries to exit without paying, the exit gates won’t open. They also won’t be able to pass back through the entry gates from inside the store. In-store staff and security will be able to ensure any items are paid for before permitting exit.

The retail stock loss problem

Average revenue lost by retailers to stock loss
(Source: AIC)

0 %

Of crime-losses attributed to customer theft
(Source: Retail Drinks)

0 %

Average profit loss from 2-3% loss in revenue
(Source: AIC)

0 %

Year-on-year increase in retail theft 2021-2023
(Source: BOCSAR)

0 %

Retail losses to customer theft in AU/NZ (2021)
(Source: Retail Drinks)

$ 0 b

Of Aussies admitted to stealing at a self-checkout
(Source: Finder)

0 %

Supercharge your stock loss prevention with Sesame

Preventing retail shrinkage without disrupting the customer experience can be a challenge. Often, protections put in place can be both inconvenient and time-consuming to customers.

The Sesame system enables you to strengthen your stock loss prevention, without hurting the shopper experience or increasing workload for your team.

Sesame integrates exit gates, checkouts, POS systems and 3D sensors to deliver a fully integrated loss prevention solution. When a shopper enters your self-checkout area, the 3D sensors assign them a numerical identifier. As they exit, Sesame checks the shopper against a purchase record sent from your POS system. Once verified, Sesame triggers the opening of the secure exit gate as the shopper approaches. Seamless purchase verification in real-time, protected profits and a reduction in stock loss.

Automate purchase verification
Customers don’t need to scan a barcode or provide their receipt to validate their purchase. The Sesame system instantly verifies paying customers as approved for exit once they’ve completed their purchase.

Integrate with any POS system
Sesame can integrate with all leading Point of Sale systems to confirm receipt of payment across your self-checkouts.

Verify customer payments in real-time with 3D sensors

To prevent exit without payment, you need to review transactions and match them to customers in real time. Our loss prevention solution equips your self-checkout areas with overhead 3D sensors that assign a private numerical identifier to each shopper. When the shopper finishes using a checkout, the sensors request payment verification from the POS system and mark the shopper as verified for exit.

These state-of-the-art 3D sensors are manufactured by Xovis, and have been utilised in airports, retail, museums, and public transport since 2011. Xovis sensors monitor the movement of millions every day, enabling businesses all around the world to manage customer flow while protecting the privacy of their patrons.

Ensure accurate verification
3D stereo vision capture and integrated AI enables retailers to review shoppers with an accuracy rating of over 99%.

Keep identities private
The privacy of your customers is critical. Personally identifiable information is never captured, and data is only ever transmitted in a text-based format.

Control customer flow with entry and exit gates

For many years, secure entry and exit gates have been a staple in stock loss prevention. We’ve taken this security mainstay and dialled it up. Gates at store entrances stop backflow and prevent potential shoplifters from passing back out through the entrance or slyly sliding a basket of goods under the gate. At the self-checkout exit, gates will only open for customers who have verified purchases, reducing the opportunity for theft and stock loss, without negatively impacting shopper experience.

Secure entrances and exits against backflow and theft
Security gates prevent backflow and come equipped with a sensor-triggered alarm that sounds when an attempt is made to exit back through an entry gate or to slide goods or a shopping basket under the gate.

Control customer flow while ensuring customer safety
In case of emergency, the gates come fitted with a mechanical panic breakout, as well as integration into your fire alarm system. Child-safe sensors also stop the gate from closing abruptly on our smaller shoppers.