Reduce customer attrition and speed up purchases with capacity-boosting checkouts

Increase the capacity of your staffed checkouts and self-checkouts, reduce customer frustration from excessive wait times and improve staff utilisation.

Serve more customers per hour with efficient checkouts

Supermarket checkouts have been a rapidly evolving landscape in recent years. Since their introduction to Australian supermarkets in 2008, self-checkouts have quickly established themselves as the prevalent checkout method. Not only are self-checkouts faster and more cost-effective, they also provide a safe haven for introverts and those with social anxiety.

Yet, some shoppers still want human assistance and prefer staffed checkouts. Less tech-savvy customers may struggle to use self-checkouts, and some shoppers simply enjoy the magic of customer service. But how can we give customers the experience they want, while maintaining an efficient checkout process that doesn’t result in long lines and wait times?

Most customers (and retailers) want the same thing from their checkouts… A fast, efficient, stress-free experience that has them out the door as painlessly as possible.

Our staffed checkouts and self-checkouts enable grocery retailers to service multiple customers simultaneously by allowing a second shopper to start scanning items as the first one is still bagging the items they’ve paid for. This speeds up the checkout process by approximately 40%, reducing customer wait times and frustration, and more customers serviced every hour.

TwinFlow: Simultaneous self-checkout for large purchases

Most shoppers with a large quantity of items don’t want to use small self-checkouts. And you shouldn’t want them slowing down your self-checkout section with trolleys full of goods either.

The fundamental problem with using self-checkouts for large purchases is the process:
Scan-bag-scan-bag-scan-bag-scan-bag-scan-bag………-Pay

Only one shopper can checkout at a time. With TwinFlow, this process becomes:
Scan-Pay-Bag (While the next shopper scans)

Twinflow is a self-checkout solution designed to speed up checkout times for larger purchases, allowing a single checkout to process 40% more transactions. The bagging area of the Twinflow is divided in two by an automatic arm that closes off a bagging section once a payment has been made. A second shopper can start scanning their items, with the independent conveyor belt directing these to the second bagging section. No waiting around for the first shopper to bag their goods or accidentally mixing up items by starting to scan before the first shopper has finished bagging.

Handle large purchases

TwinFlow’s two bagging areas provide ample space for large purchases, and the automatic divider arm adjusts the bagging space as needed to contain all the items of a particularly large purchase

Simultaneous Checkout

With two separate bagging areas, a second shopper can begin scanning while the first bags their items. No waiting around. This reduces queueing time and speeds up checkout by approximately 40% compared to normal basket-to-bag self-checkouts.

Secure self-checkouts

Like its smaller basket-to-bag self-checkouts, TwinFlow comes equipped with a self-learning scale system to detect scanning mistakes and attempted theft.

CheckMate: Ergonomic & efficient staffed checkout

Two-thirds of shoppers with 20+ items use traditional staffed checkouts. With this preference in mind, retailers need to strike a balance between self-checkouts and staffed checkouts to enable the efficient allocation of staff while delivering a great customer experience.

The CheckMate is a traditional staffed checkout that maximises checkout staff utilisation and speeds up the checkout process. CheckMate has a dual-bagging area, divided by two automatic arms that segment the bagging areas off. This allows a single staff member operating a CheckMate to service up to three customers simultaneously. The operator can start scanning a customer’s items, while up to two previous customers are still bagging their goods. No more waiting in long queues for the handful of staffed checkouts in high demand.

The ergonomic design of the CheckMate also makes the physically taxing operation of the checkout more pleasant. Checkmate has been designed with a narrower straight infeed, so the cashier doesn’t need to stretch and lean over the conveyor. It also has a built-in swivel chair, giving the operator a comfortable sit and stand workspace.

Ensure that when your customers want to use a staffed checkout, the experience is quick and easy, there aren’t long wait times, and your checkout operator delivers the best possible service to every customer.

Efficient staff allocation

While self-checkouts offer more efficient staff allocation, there is still a need for staffed checkouts. Ensure maximum staff utilisation with the capacity-increasing CheckMate.

Simultaneous checkout

With two separate bagging areas, a second (and even a third) shopper can begin scanning while the first bags their items. This speeds up checkout times by over 30% and reduces wait times for in-demand staffed checkouts.

Ergonomic design

Ensure your checkout team can operate without injury and pain. CheckMate’s ergonomic design and sit-stand options deliver a greater level of comfort that will keep your staff satisfied.